iTop, stands for IT Operational Portal, is an Open Source web based application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.
This tool is ideal for Help Desk agents, Support engineers, Service managers, IT managers and End-users. Hence it is based on Apache, MySQL and PHP, so you can run it on any operating system that supports those applications like Windows, Linux, MacOS and Solaris as well.
Using iTop you can:
– Document your entire IT infrastructure assets such as servers, applications, network devices, virtual machines, contacts.. etc.
– Manage incidents, user requests, planned outages.
– Document IT services and contracts with external providers including service level agreements.
– Export all the information in a manual or scripted manner.
– Import or synchronize/federate any data from external systems.
– Fully configurable CMDB.
– HelpDesk and Incident Management.
– Service and Contract Management.
– Change Management.
– Configuration Management.
– Automatic SLA management.
– Automatic impact analysis.
– CSV import tool for all data.
– Consistency audit to check data quality.
– Data synchronization (data federation).
As it relies on apache, mysql and php, we need a server that has a working LAMP stack. To install LAMP server, refer the following link.
Then install the following php extensions.
On CentOS/RHEL/Scientific Linux:
#yum install php-mysql php-mcrypt php-xml php-cli php-soap php-ldap graphviz
We need to adjust the following php settings for best performance. Edit file /etc/php.ini,
Set post_max_size as 32M.
post_max_size = 32M
You can download the latest version from here.
Extract the zip file with command:
The above command extracts the zip file as a folder called ‘web’ in your current directory. Copy the ‘web’ folder contents to apache root folder.
#cp –fr web/ /var/www/html/itop
Create the following folders and make them to be writable.
#chmod 755 /var/www/html/itop/conf/
#chmod 755 /var/www/html/itop/data
#chmod 755 /var/www/html/itop/env-production/
#chmod 755 /var/www/html/itop/log
If everything Ok, you will see the following screen. Click Continue.
Install or Upgrade choice
Accept the License agreement.
Create a new database for iTop.
Enter the password for admin account.
We’ve reached the end of installation.
You’ll be asked to populate some sample data’s into your data. If you directly use it in production environment, then select the second option and Click Next. I want to populate my database with some demo data’s, so checked the first option.
Miscellaneous Parameters .
Configuration Management option
select the best choice of your IT environment and click Next.
Service Management options
Select the type of your Ticket management. If you don’t like to have Ticket management system, you can skip it also.
Tickets Management options
Select the type of tickets you want to use in order to manage changes to the IT infrastructure.
Change Management options
Select the following options if you want to implement any additional ITIL processes.
Additional ITIL tickets
Once you done with configuration, click Install.
Ready to install
Congratulations! We’ve successfully installed iTop. Click on the Link Enter iTop to log in.
This is how my Dashboard looks with demo data.